Welcome To American Accent Training

Call Centers Save Time and Money with Online Training

No More Guesswork in Hiring A vital aspect in hiring is finding individuals whose talents match the job requirements. The AAT predictive aptitude test identifies people who will pick up the accent with ease. This results in enormous savings in hiring and training costs. Aptitude Testing Predict the Future The predictive and diagnostic analysis is an accurate predictor of how well an individual will pick up an accent. This is much more specific than general English language proficiency testing. AAT Online covers all the aspects of the American accent, as well as an extensive cultural orientation and call center skills training. Perfect Delivery Every Time Course Components Testing Written feedback Voice recognition technology Educational & entertaining Accent Industry-specific tailored modules Cultural training Full tracking & reports Trainee certificates Word Flow Pronunciation Grammar Vocabulary Comprehension	Only $100 per Agent Online training will revolutionize your training center in terms of increasing productivity, decreasing training time, standardizing delivery, enhancing performance and dramatically reducing training costs. All you need is a standard call center equipment — a PC with FireFox and a headset w/mic for listening and recording. Closed Loop Solution Linguistic Expertise at Your Fingertips With online training, trainees work at their own pace, record and compare their practice exercises, and take tests, both written and audio. There's a digital recorder built right into the program. With AAT Online, trainees are able to get guidance and direction. AAT has a voice recognition component built into the program, so trainees can get immediate feedback on their pronunciation.	Before / After Recordings Click to hear the progress average agent trainees make. First you hear the cold recording for the pre-hire aptitude test. Next you hear him after less than one hour of instruction. Verification for the validity of this audio is available upon request. Alvin initially had his own exuberant idea about an American accent, but had a fantastic aptitude to modify his speech. It's hard to believe it's even the same person, but because he was chosen for his potential, rather than current competency, this is a typical result. Based on our results with IBM, Dell, HSBC Bank and others, astonishing gains — equivalent to a year of university language training — can be accomplished in a two-week period.
Audio Scoring Objective and Measurable AAT uses Harcourt's Ordinate voice recognition testing before and after the training for each agent. Voice recognition testing ensures that the results are measureable, trackable and fully objective. AAT is the only program that has ever shown progress in the categories of Pronunciation and Fluency. With the new AAT grammar courses, trainees have shown leaps of +29 points in a 30-hour training period. This is truly remarkable considering that the Ordinate tests are on a range of 20 (lowest possible score) to 80 (highest possible score). These tests are included in the program fee, for a small additional cost.	It Works Quick, Easy & Fully Automated Given the powerful combination of high aptitude and a proven methodology, designated trainees easily and quickly pick up on the accent. People used to think that classroom training is the best method, but for the ideal call center candidate, you want someone who is completely comfortable in the virtual environment — from initial training through to long-term job satisfaction. With this one tool, your agents can perfect their accent, pronunciation, voice quality, comprehension, reading, writing, vocabulary, and even spelling and punctuation.	Integrated Training Eliminate the Transition Gap We have found from our clients that an ongoing concern is that when trainees go from the voice training to the technical training, they are re-immersed in the local accent. With an annual contract, AAT will develop a tailored module of your highest priority technical training topic — integrated into the existing course listing — complete with tests and audio in an American accent. This way, you reinforce your internal training topics with an incredibly effective module designed for you by the AAT academic design staff. Customer Service We Support You For the period of one year, technical support will be provided.
Culture Piece The American Psyche Typical culture pieces seek to inform a trainee of facts about America. This information, however, is readily available via the media and the Internet, and can be easily acquired once the student has a standard accent. The AAT culture piece, on the other hand, deals with the American psyche. Trainees learn how Americans think, what is important to them, and how best to get them to respond in the desired way.	Demo (800) 457-4255 Online Demo Walk-Thru To experience the excellence of the program, click here for demo walk-thru. After the demo, we can then provide a trial period of full access for qualified companies. We will score your pre-hire tests, and identify high performers. You will receive reports designating the appropriate learning module. Upon request, you will receive an access code for each module.	Updates & Upgrades We Keep You in the Loop We are constantly working to improve and expand the content on the online training platform. Upgrades are provided at no extra cost for the period of one year. Specific program additions can be arranged separately.
There's no better way to train for voice and culture

Last Updated January 27, 2008

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